Human Skill Management

This course has been developed to improve communication skills, create a motivating workplace, deal with conflict and with difficult people, and handle employee discipline.

No matter how great your product or service is, or how talented a salesperson you are, you will not be able to close the deal if you cannot tell your clients how what you’re selling will benefit them. Through this intensive professional sales training course, you will learn how to gain your clients business by earning their trust.

You will go through the entire sales process and discover the most modern sales methods today, including consultative and solutions selling. You’ll leave this professional sales training course better equipped to develop presentations that meet your client’s real needs, create a specific sales plan to achieve your sales goals, and influence the right buyers and close the sale with ease.

Gain the skills, insights, and competencies required in all negotiations-in every industry-at every level.

Whether you’re allocating resources for a project, funding a new initiative or establishing a supply chain for a new product or service, negotiation is inevitably at the heart of the process. But few people understand the structure, techniques, and approaches available to them as they seek to positively influence an outcome.

This hands-on seminar gives you a step-by-step guide to effective negotiation. You must identify the problem, understand it from the other perspective, generate alternative solutions, and select a solution that benefits both sides. All parties need each other to achieve their goals. Negotiation focuses on solving the problem and closing the gap between what both parties want.

You’ll leave the course with AMA’s Negotiation Planner to help you prepare your negotiations every step of the way and effectively apply your newly learned know-how.

Retain more customers by creating a sales process that satisfies your customers’ needs and increases your sales team’s productivity.

Managing customer relationships, with the goal of retaining customers for life, is one of the most important requirements for a business to survive, especially in a tough economy. Designing a solid sales process, training your sales organization, and developing an effective CRM (Customer Relationship Management) strategy, are critical steps to achieving this goal. This course discusses how you should develop a customer retention strategy for your business, and what needs to be done to ensure success of your customer relationship implementation.

This course will explore how your company can develop and deploy a customer retention strategy by building a customer-focused culture within your organization and by implementing key strategies for success. It will instruct attendees how to develop a strong, consistent and successful corporate strategy and sales organization that’s focused on customer acquisition and retention.

Like many companies today, you may be losing customers to your competitors, experiencing a shrinking market share, or having problems getting your sales reps to perform effectively and consistently. You may be wondering why some sales reps exceed while others struggle, why you aren’t making your revenue projections, or why your customers aren’t loyal to you. This course will help you with these issues and more, by demonstrating how your company can develop a sales process, define your sales training requirements, and design a CRM strategy for your business.

Develop your presentation skills to transform yourself from an inexperienced speaker to a skilled presenter.

Unstable economic times can mean fast and frequently unexpected organizational changes, greater responsibilities, and new projects and initiatives. Being a confident, polished speaker is not only necessary but well-advised in order to communicate such matters effectively and persuasively. In this three-day seminar, you’ll develop your presentation skills and learn how to present your ideas with conviction, control, and poise-and without fear.

You’ll gain the specific presentation skills and direction you need to become comfortable with your own style. And you’ll receive expert advice on how to handle especially challenging situations. Most important, you’ll gain presentation skills by making actual presentations.

Your in-class presentations will be recorded for playback and review. You can track your presentation skills by seeing for yourself what comes across to an audience. It’s a great way to get instant feedback and helpful recommendations, and the recording is yours to keep.

Project managers who last for more than a project or two do not trust their careers to common sense or software. Instead, they learn the processes and techniques of project management. Project Management Fundamentals teaches you the art and science of delivering successful projects. In this course, you will learn how to apply the processes, techniques, and tools for organizing and planning your project, as well as how to execute the plan, monitor and control, and deliver and close the project successfully.

Do you need leadership training to prepare you to take that next step? Learn how to get noticed and selected for a leadership position and develop the skills every confident leader needs.

This leadership training course is uniquely designed to help leaders-to-be get ready for their new challenges and responsibilities. You’ll discover the heart, soul, and mind of true leadership. Through role-playing, self-assessment tests, and other leadership training scenarios, you’ll explore leadership roles as strategists, change agents, coaches, managers, communicators, mentors, and team members. And you’ll learn how to develop your unique leadership style for maximum impact.

Learn how to manage more effectively in a constantly changing environment

Learn fast, easy-to-use tools and techniques to manage unproductive confusion and disorder and transform chaos into controllable challenges. This seminar equips you with the most effective tools to plan your day and adjust to shifting priorities and demands-with less stress and greater clarity.

Personal effectiveness is a measure of your ability to “add value to the marketplace”.

The marketplace is ready and willing to reward people who are effective, and it is not so willing to reward those who are in-effective. So it would pay you to develop your personal effectiveness.

Personal effectiveness is the sum of your abilities to perform in six key areas: goal achievement, communication, time management, handling difficult people, self-confidence, and leadership of others.

This personal effectiveness course will teach you all six key skills.

The six key skills of personal effectiveness.

  • Setting realistic goals
  • To clearly and accurately communicate your message
  • To be able to write good plans
  • To handle conflict assertively but fairly and calmly
  • To self-inspire and develop self-confidence
  • To inspire confidence and motivation in others around you.

No matter how compelling the vision or how brilliant the strategy, without leadership communication there is no execution.

It’s a fact of organizational life: Leadership communication goes hand-in-hand with success, and the effective application of this skill is particularly essential in an uncertain economy when painful business decisions are made daily.

This fast-paced, results-oriented seminar is uniquely designed to strengthen your leadership communication skills. You’ll learn practical techniques to shape your leadership messages, hone an authentic leadership voice, and engage in powerful conversations that achieve results.