ITIL® V4 Foundation

The Foundation Level: This level is designed to offer a general awareness and overview of the Service Lifecycle approach and the elements contained therein. It is not intended to enable the holders of this level to implement ITIL® Service Management practices without further education and guidance. Successful candidates will learn the basics of Service Management as a practice as well as the Service Lifecycle approach and will gain an understanding of the qualification scheme to help them understand their next steps. This level is aimed at IT professionals, Individuals who wish to gain a basic understanding of ITIL®, anyone involved in or about to become involved in an ITIL® implementation.